Case Study / 03
Scaling-up operations
0→1 Design Team Lead'21-'22
- Role
- Design Team Lead (0→1)
- Team
- Grew 0 → 5 designers
- Duration
- 2021 – 2022
- Outcome
- Operations platform shipped
Context
Placeholder — what state the operations tooling was in when I joined, and why it needed a design function.
Approach
Placeholder — how I hired and structured the team, and the rhythm we set up with product and engineering.
Outcome
Placeholder — what shipped, and what the team looked like when I handed it over.
